How it works

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Foxtrot
A Store. An App. A Store In An App.

The short version? We’re your neighborhood corner store and delivery market that you can always depend on for your favorite pint of Jeni’s or your morning brew.

The long version? We’re redefining what convenience means for you. We launched with a pretty simple idea—to bring a little joy into people’s lives every day. For us, joy is found in everything from a nice bottle of wine to the perfect donut to pair with some local coffee.

Whether you're in our shops or browsing our app, you’ll discover everything you love about a neighborhood cafe, and everything you need from your corner market, delivered in under an hour.

We know it all sounds very small amidst the chaos of daily life, but who says the small things can’t count for more? That is why we love small. Our shelves reflect the communities we serve with goods from small makers with big dreams, with local beers and fine wines, with curated gifts and everyday essentials—ya know, just really good stuff.

We offer both ground and two day shipping through Fedex depending on your location. Ground shipping typically takes about 3 days to arrive from the time it leaves our warehouse. We ship every business day (M-F), and we do our best to get your order packed and shipped within 2 business days from the time your order is placed. Around major holidays, things may take a little bit longer (i.e. up to 5 business days) for your order to leave our warehouse. You will receive an email with tracking information as soon as your order is picked up by the shipping carrier. Please note that in some cases, it can take up to 24 hours for the tracking number to show movement.

Shipping rates vary but generally around $10 per order for Fedex Ground and $18 for Two Day Express shipping .

We currently ship to all United States mainland states (excluding Alaska and Hawaii).

Gifts are not returnable after purchase. If for some reason you are not satisfied with your gift, please contact us support@foxtrotco.com and we will gladly read your feedback as we are always trying to improve the Foxtrot experience.

Every once in a while a package is damaged in transit and is unable to be delivered. In event of this rare occurrence, the package will be returned to us. Once it arrives back at our facilities, it can take several days for our warehouse team to process the return and for us to reach out. If you know of a damaged package before we do, please email support@foxtrotco.com with the order number.

Please reach out to support@foxtrotco.com with any questions. Our customer service hours are 9 am CST to 9 pm CST, 7 days a week. Our goal is to respond to any inquiry within 1 hour. Please include your order number if inquiring about an order specific question.

If you have not received your box, please be sure to check your tracking number and the status of the delivery here. If your tracking number says the package has been delivered, you will need to file a claim with the shipping carrier using your tracking number.

If your gift is damaged when it arrives, contact Fedex to file a claim.

If you need to change an order that has just been placed, reach out to support@foxtrotco.com with the order number and our customer service team will assist you.

Yes - Your purchase will count towards your Perks earnings for the month.